The Plumbers Mate random chatter from the plumbers wife

4Jan/120

Alpha Boiler repair 28-12-11

'I'm really impressed with the service and didn't think it would be sorted out the same day.'

Mr. Seager, Swalecliffe Whitstable

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4Jan/120

Christmas call-out charges

A new customer of ours decided to wait til after Christmas had totally passed before calling us for the first time, even though their boiler had packed up the day after Christmas! The thinking behind the delay was the 'Cost of a call-out charge' and how much they were going to be charged for service during the holiday period.

There probably are some unscrupulous firms who would charge well over the odds for a Christmas call out. Not us! We charged time and a half for our callout on the 25th of december and the same for the range cooker repair carried out on Christmas eve after a 403 mile journey back from scotland (the same day)!

Making the call may not be as painful as you think.

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4Jan/121

Worcester Bosch poor start to 2012

Worcester Bosch boilers made the decision to align themselves with Tesco, the supermarket/grocer in 2011. This move has illustrated the poor business planning of the Worcester bosch group. initially the prices are high but as with most Supermarket tie-ins, the prices may drop radically over the years and ultimately Worcester may become a sad shadow of its former self. Tesco may be able to provide volume sales for Worcester, but they may find themselves being told how much Tesco are willing to pay for the units rather than Worcester dictating price.

This seems a huge departure from the German business model from which they were formed. Worcester have obviously suffered because of the economic downturn as have most manufacturing companies. Sadly with this move they have alienated many Heating engineers and Suppliers (Plumbase/Plumbcenter/PTS/Grahams). Their attitude towards the industry has always been an arrogant one, partly due to their successful marketing (the weather on Itv) and image (people thinking they are Biritsh). The boilers didn't aways live up to the hype. In fact we rate Worcester as our 3rd place boiler brand (solely due to the CDI range, the only good one). The potential damage of this deal could mean a real struggle for SME's and family businesses all over the country.

We will no longer actively promote Worcester Bosch Gas boilers to our customers. I feel very sorry for the employees, especially the Technical support line at Worcester bosch. They are some of the best in the industry and i'm sure they won't like wearing Tesco uniforms to work or asking if you've got a Clubcard!

Good Bye Worcester.

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